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Home > LaCie Products > LaCie Platinum Care (Level 2) (p/n 1011007)

LaCie Products
LaCie Platinum Care (Level 2) (p/n 1011007)

LaCie Platinum Care (Level 2)

Description
The Platinum Care Level 2 from LaCie extends your standard 2 year warranty to 3 years. It can be purchased within 30 days from the date of purchase of the product. The second purchase extends the total coverage to 4 years. Platinum Care includes 24-hour web-based assistance, in-house technical support, remote support, on-line FAQ and troubleshooting, voice ticketing, advanced care options, data recovery insurance and more.

Dedicated Support
24-Hour Web-Based Assistance
Platinum Care provides a fast and personalized assistance through LaCie's web-based technical support system. The response time is not more than one business day.

In-House Technical Support
You are assured of the best response time, thanks to LaCie's technical support teams located all around the world.

Technical Experts Dedicated to Professional Products
You can get help, directly from the experts, for RAID, network environments, rack-mounted solutions and professional monitors.

LaCie's Best-in-Class Support Tools
Remote Support
LaCie's technicians, on request, can remotely access your computer to fix problems.

On-Line FAQ and Troubleshooting
LaCie offers online FAQs for basic support on your products. You also have online access to step-by-step guidelines for product configuration.

Phone Support*
Voice Ticketing
If you experience any difficulty with web support requests, you can raise a voice ticket with the help of LaCie's technicians. This support comes free of cost with the product.

Single Contact
Throughout the support process, a single expert is assigned as your primary contact. This eases the communication process and gives you immediate access to updates.

Support When You Need It
LaCie's technical support team is available five days a week, 10 hours per day to assist you with any technical issues. 1

Advanced Care Option**
Replacement Product Ships within 48 Hours
A replacement product is shipped to you within 48 hours in the event of a product failure, without waiting for the failed product to reach LaCie's warehouse.

Free Shipping
LaCie handles the shipping process and cost of shipping both ways. 2

Worldwide Warranty***
The Platinum Care offers you full support in any country from the closest LaCie support office.
You can contact LaCie's repair center for fast service if you have a failed product. 3

Data Recovery****
Data recovery insurance recovers your data from a catastrophic failure. Once the LaCie technician, recovers all the files, the list of files is sent to you for verification. It takes 72 hours for initial evaluation.

This is a New Part in retail packaging. This item is in stock and can ship today.

Features
Extend your warranty up to two years
Premium phone support*
Remote desktop troubleshooting
Worldwide warranty***
Replacement product ships within 48 hours**
Data recovery
Offer available up to 30 days after your product purchase

System Requirements
N/A

Dimensions

Weight
Product Weight: 1lbs.
Shipping Weight: 2lbs.

Product Specs
N/A

Includes
Only Platinum Care (Level 2) is included.

Notes
Part Number: 900258
UPC Code: 093053004934

Compatibility

Warranty
WLM will credit any unopened and unused item if requested within 14 days of customer receipt. This item can be returned for repair directly to the manufacturer after 14 Days. Manufacturer's contact info. LaCie, (503) 844-4500. Manufacturer's warranty length is 1 year limited. WLM will handle all other customer issues. Click here for details.

*Click on picture for a better view
080513


http://www.welovemacs.com/900258.html
$264.95
LaCie Platinum Care (Level 2) (p/n 1011007)

LaCie Platinum Care (Level 2)

Item #:900258 1011007
Replacement, LaCie Platinum Care (Level 2)
Regular Price$264.95
Quantity:
Click to Enlarge
LaCie Platinum Care (Level 2) (p/n 1011007)


LaCie Platinum Care (Level 2)

Description
The Platinum Care Level 2 from LaCie extends your standard 2 year warranty to 3 years. It can be purchased within 30 days from the date of purchase of the product. The second purchase extends the total coverage to 4 years. Platinum Care includes 24-hour web-based assistance, in-house technical support, remote support, on-line FAQ and troubleshooting, voice ticketing, advanced care options, data recovery insurance and more.

Dedicated Support
24-Hour Web-Based Assistance
Platinum Care provides a fast and personalized assistance through LaCie's web-based technical support system. The response time is not more than one business day.

In-House Technical Support
You are assured of the best response time, thanks to LaCie's technical support teams located all around the world.

Technical Experts Dedicated to Professional Products
You can get help, directly from the experts, for RAID, network environments, rack-mounted solutions and professional monitors.

LaCie's Best-in-Class Support Tools
Remote Support
LaCie's technicians, on request, can remotely access your computer to fix problems.

On-Line FAQ and Troubleshooting
LaCie offers online FAQs for basic support on your products. You also have online access to step-by-step guidelines for product configuration.

Phone Support*
Voice Ticketing
If you experience any difficulty with web support requests, you can raise a voice ticket with the help of LaCie's technicians. This support comes free of cost with the product.

Single Contact
Throughout the support process, a single expert is assigned as your primary contact. This eases the communication process and gives you immediate access to updates.

Support When You Need It
LaCie's technical support team is available five days a week, 10 hours per day to assist you with any technical issues. 1

Advanced Care Option**
Replacement Product Ships within 48 Hours
A replacement product is shipped to you within 48 hours in the event of a product failure, without waiting for the failed product to reach LaCie's warehouse.

Free Shipping
LaCie handles the shipping process and cost of shipping both ways. 2

Worldwide Warranty***
The Platinum Care offers you full support in any country from the closest LaCie support office.
You can contact LaCie's repair center for fast service if you have a failed product. 3

Data Recovery****
Data recovery insurance recovers your data from a catastrophic failure. Once the LaCie technician, recovers all the files, the list of files is sent to you for verification. It takes 72 hours for initial evaluation.

This is a New Part in retail packaging. This item is in stock and can ship today.

Features
Extend your warranty up to two years
Premium phone support*
Remote desktop troubleshooting
Worldwide warranty***
Replacement product ships within 48 hours**
Data recovery
Offer available up to 30 days after your product purchase

System Requirements
N/A

Dimensions

Weight
Product Weight: 1lbs.
Shipping Weight: 2lbs.

Product Specs
N/A

Includes
Only Platinum Care (Level 2) is included.

Notes
Part Number: 900258
UPC Code: 093053004934

Compatibility

Warranty
WLM will credit any unopened and unused item if requested within 14 days of customer receipt. This item can be returned for repair directly to the manufacturer after 14 Days. Manufacturer's contact info. LaCie, (503) 844-4500. Manufacturer's warranty length is 1 year limited. WLM will handle all other customer issues. Click here for details.

*Click on picture for a better view
080513

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