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Lost Shipments & Refund of Shipping Charges

Lost Shipment Policies & Refund of Shipping Charges

Damaged packages or goods must be reported with 24 hours of receiving your shipment. Lost shipments must be reported within one week of expected arrival. Claims cannot be processed outside of these time periods. Use the form below to reship a lost shipment, claim the insurance for loss or damage of a shipment, and request refund for a delayed shipment. The courier (UPS, USPS, Airborne, Fedex or DHL) will make the final decision regarding your credit.

Lost or Damage Shipment Claim Form

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Company We Love Macs
Address:(Map)
2800 Bowers Ave
Santa Clara, CA 95051
Main Phone: 1-408-516-4141
Fax: 408-588-1236
M-F 8:30am-5:30pm PST
Estimated Shipping Rates:
UPS 3 Day $11
UPS 2 Day $14
USPS International Mail $9
UPS Ground (USA only) $6
Fedex Priority Overnight $24
USPS International Express $22
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