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Warranty

Warranty

WARRANTY and GUARANTY

All of our memory is guaranteed to work in the application for which you ordered it. Most of our memory carries a lifetime warranty. Individual items may also carry a manufacturer's warranty. Please refer to the specific product's description for information. We Love Macs® accepts no returns without an RMA number:


REPAIR or EXCHANGE

If you have an item which needs to be returned for repair or replacement email to Customer Support:customersupport@welovemacs.com

We Love Macs® accepts no returns without an RMA number. WLM reserves the right to refuse any product items for RMA that are not sent back in the original packaging. All documentation, software, and packaging must be present before returning. We also reserve the right to refuse any items with damaged packaging.


LOST or DAMAGED PACKAGES, REFUND of SHIPPING CHARGES

Damaged packages or goods must be reported with 24 hours of receiving your shipment. Lost shipments must be reported within one week of expected arrival. Claims can not be processed outside of these time periods. Use the form below to reship a lost shipment, claim the insurance for loss or damage of a shipment, and request refund for a delayed shipment. The courier (UPS, USPS, Airborne, Fedex or DHL) will make the final decision regarding your credit.

Lost or Damage Shipment Claim Form


ADVANCED REPLACEMENT

If you require an advanced replacement for a defective or incorrectly shipped order, please email below. We will charge your credit card for the advanced replacement and credit it when it is returned. We will include a UPS ground label for the returned part for all domestic orders.

Please Email: customersupport@welovemacs.com to request a replacement.

If you need a different part number, return your part for credit and reorder the correct part.


RETURN for CREDIT

If you ordered the wrong part or wish to have your money refunded, please email customer support for an RMA number (WLM accepts no returns without an RMA number):

customersupport@welovemacs.com to request a credit.

Include your invoice number and part number you wish to return. You must return product with all the original packaging and documentation. We cannot credit you for incomplete returns. Certain items may be returned for refund to We Love Macs® within 14 days of delivery. Shipping charges are not refundable. After 14 days a 15% restocking fee applies. After one month, parts are not returnable for credit. Orders above $1000 are returnable for store credit only.


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Company We Love Macs
Address:(Map)
2800 Bowers Ave
Santa Clara, CA 95051
Main Phone: 1-408-516-4141
Fax: 408-588-1236
M-F 8:30am-5:30pm PST
Estimated Shipping Rates:
UPS 3 Day $11
UPS 2 Day $14
USPS International Mail $9
UPS Ground (USA only) $6
Fedex Priority Overnight $24
USPS International Express $22
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